tgcloud Terms & Conditions

Introduction and Acceptance

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and tgcloud ("tgcloud", "we", "us", "our"), the operator of the online gaming platform accessible at tgcloud.asia ("Platform", "Site").

By accessing, registering on, or using any part of the tgcloud Platform — including but not limited to sports betting, live casino, slot games, bingo, sabong, and any promotional features — you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated into these Terms by reference.

tgcloud operates in the Philippine online gaming market and serves Filipino players across Luzon, Visayas, and Mindanao. These Terms are written in English consistent with the Platform's primary operating language. If any provision of these Terms conflicts with any applicable law of the Republic of the Philippines, that provision shall be interpreted in a manner consistent with applicable law to the greatest extent possible.

Definitions

For the purposes of these Terms, the following definitions apply:

• "Account" means the registered member account created by a Player on the tgcloud Platform.
• "Balance" means the current aggregate of real-money funds held in a Player's Account, excluding bonus credits unless otherwise stated.
• "Bonus Credits" means promotional funds, free bets, or other incentives credited to a Player's Account subject to wagering requirements.
• "Deposit" means any transfer of real money from a Player's external payment method (GCash, Maya, BPI, BDO, UnionBank, Coins.ph, USDT TRC20, 7-Eleven, or any other accepted channel) into the Player's Account Balance.
• "Game" means any betting or gaming activity available on the tgcloud Platform, including sports wagering, live casino table games, slots, bingo, and sabong.
• "KYC" means Know Your Customer — the identity verification process required before a Player may process their first Withdrawal.
• "Platform" means the tgcloud website at tgcloud.asia and all associated services, features, and content accessible under that domain.
• "Withdrawal" means a transfer of funds from a Player's Account Balance to a Player's nominated external payment method.
• "Prohibited Player" means any individual who is under 21 years of age, located in a jurisdiction where online gambling is prohibited, or otherwise ineligible under Section 3 of these Terms.

Eligibility and Age Restriction

Access to and use of the tgcloud Platform is strictly limited to individuals who satisfy all of the following eligibility criteria:

1. You are at least 21 years of age at the time of registration and at all times during your use of the Platform. This minimum age requirement reflects the applicable standards for regulated online gaming in the Philippines.
2. You are a natural person and not registering on behalf of a corporate entity, trust, or other non-individual legal person.
3. You are not a resident of, nor accessing the Platform from, any jurisdiction where online gambling is prohibited under applicable local law.
4. You are not an employee, contractor, agent, director, or officer of tgcloud, nor an immediate family member of such a person, unless explicit written permission has been obtained.
5. You have not previously been self-excluded from the tgcloud Platform or had your Account suspended or terminated for breach of these Terms.

By registering an Account, you represent and warrant that you meet all eligibility requirements listed above. tgcloud reserves the right to verify eligibility at any time and to close Accounts that do not meet these requirements.

Account Registration and Security

To access real-money gaming on tgcloud, you must register an Account by providing accurate, current, and complete information as required by the registration process. You agree to maintain and update your registration information promptly if it changes.

Each Player may hold only one (1) Account on the tgcloud Platform. The creation of duplicate or multiple Accounts by a single individual is strictly prohibited and constitutes grounds for immediate suspension of all associated Accounts and forfeiture of balances.

You are solely responsible for maintaining the confidentiality of your Account credentials, including your password and any two-factor authentication codes. You agree to:

• Use a strong, unique password not used for any other service
• Enable two-factor authentication (2FA) where available
• Not share your Account credentials with any third party
• Immediately notify tgcloud support if you suspect unauthorised access to your Account
• Log out of your Account when using shared or public devices

tgcloud shall not be liable for any loss or damage arising from your failure to comply with these security obligations. All transactions and wagers made through your Account, whether authorised by you or not, are your responsibility until you have notified tgcloud of a security breach and tgcloud has taken action to secure the Account.

KYC Identity Verification

In compliance with applicable anti-money laundering regulations and responsible gaming standards, tgcloud is required to verify the identity of all Players before processing Withdrawals. This process is referred to as Know Your Customer (KYC).

You will be required to submit clear copies of the following:

• A valid Philippine government-issued photo ID (PhilSys National ID, Philippine passport, driver's license, SSS/UMID card, GSIS card, or PRC card)
• A selfie or clear photograph holding your ID, or a short video verification as requested
• Proof of ownership of the payment method used for deposits (e.g., screenshot of your GCash or Maya account matching your registered name)

tgcloud aims to complete standard KYC reviews within a few business hours of receiving complete documentation. Documents submitted must be clear, unaltered, and fully legible. Blurred, cropped, or edited documents will be rejected and may trigger further investigation.

Deposits

tgcloud accepts deposits via the following payment channels, subject to availability: GCash, Maya (formerly PayMaya), BPI Online Banking, BDO Online Banking, UnionBank Online, Coins.ph, USDT TRC20, and 7-Eleven cash payment. Minimum deposit amounts and any applicable processing fees are displayed at the time of transaction.

By making a deposit, you confirm that:

• You are the legitimate owner of the payment account or method used
• The funds deposited are not derived from illegal activities
• You are not using a payment method belonging to another person without their knowledge and consent

tgcloud processes deposits in Philippine Peso (PHP) as the primary currency. USDT TRC20 deposits are converted to PHP equivalent at the prevailing exchange rate at the time of deposit. tgcloud does not accept credit card deposits. All deposits are subject to tgcloud's anti-money laundering monitoring procedures.

Deposits are generally credited to your Account Balance in real time for e-wallet methods (GCash, Maya) and within standard processing times for bank transfers. tgcloud is not responsible for delays caused by third-party payment providers, network outages, or banking system maintenance.

Withdrawals

Withdrawal requests may only be made to a payment method registered in the same name as the Player's verified tgcloud Account. Third-party withdrawals are strictly prohibited and will not be processed.

tgcloud aims to process Withdrawal requests within the following timeframes, subject to KYC verification being complete and no pending investigations:

• GCash and Maya: typically within 5 minutes for verified Accounts during operational hours
• BDO, BPI, and UnionBank: typically within 1 hour during Philippine banking hours
• USDT TRC20: typically within 30 minutes, subject to blockchain network conditions

tgcloud reserves the right to delay or withhold Withdrawal processing in the following circumstances: pending KYC verification; suspected fraudulent activity or Account manipulation; unresolved disputes or chargebacks; Bonus Credits subject to outstanding wagering requirements; or regulatory compliance requirements.

Minimum and maximum Withdrawal amounts are published in the Cashier section of the Platform. tgcloud may charge a processing fee on Withdrawals in excess of a specified threshold, which will be disclosed at the time of the Withdrawal request.

Betting and Gaming Rules

All Games on the tgcloud Platform are subject to the specific rules and terms applicable to that Game type, as displayed within the Game interface. In the event of a conflict between these Terms and any Game-specific rules, the Game-specific rules shall prevail for that Game.

General rules applicable to all Games on tgcloud include:

1. All bets are final once confirmed. Bets cannot be cancelled or amended after placement unless specifically permitted by the Game rules (e.g., cash-out features on sports betting markets).
2. Minimum and maximum bet limits apply per Game and per market. These limits are displayed within each Game or betting market and may be adjusted by tgcloud at any time.
3. tgcloud reserves the right to void any bet placed on a market that was offered in error, including but not limited to incorrect odds, incorrect market descriptions, or technical errors.
4. For sports betting, results are determined by official sources or the relevant governing body. In-play betting markets may be suspended at any time due to incident-of-play reviews.
5. All slot and RNG-based games use independently certified random number generators. Return-to-Player (RTP) percentages for individual slot games are published in the game information panel.
6. Live casino games are operated by third-party software providers (including Evolution Gaming, SA Gaming, WM Casino, and others). tgcloud is not responsible for technical interruptions caused by provider infrastructure, but will make reasonable efforts to resolve disputes in the Player's favour where evidence of a provider error is established.

Bonuses and Promotions

tgcloud may offer Bonus Credits, free bets, cashback promotions, and other incentives ("Promotions") to Players from time to time. Each Promotion is subject to its own specific terms, which will be published on the Promotions page or communicated at the time of offer and take precedence over this general section.

General conditions applicable to all Promotions unless otherwise specified:

• Bonus Credits are subject to wagering requirements before they or any winnings derived from them may be withdrawn
• Wagering requirements specify the multiple of the bonus amount that must be wagered on eligible games within the specified period before a Withdrawal can be made
• Not all games contribute equally to wagering requirements — contribution percentages are published in the Promotion terms
• Bonus Credits and associated winnings expire if wagering requirements are not met within the stated validity period
• Each Promotion may be claimed only once per Player, household, IP address, or shared device unless explicitly stated otherwise
• tgcloud reserves the right to withdraw or modify any Promotion at any time, with or without notice, subject to applicable regulatory requirements
• Bonuses obtained through fraudulent means, including the use of multiple accounts or third-party collusion, will be forfeited and the Account may be closed

Responsible Gaming

tgcloud is committed to providing a safe and responsible gaming environment. We recognise that for a minority of players, gaming can become problematic. We provide the following tools to help Players manage their gaming activity, all of which are accessible from the Account Settings section without requiring support contact:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit
• Session Time Limits: Set maximum session durations after which you will be automatically logged out
• Loss Limits: Set maximum amounts you permit yourself to lose within a defined period
• Self-Exclusion: Request temporary exclusion (minimum 30 days) or permanent self-exclusion from the Platform
• Cooling-Off Period: Take a short break from gaming (24 hours to 6 weeks) without full account closure
• Reality Check: Receive periodic on-screen notifications showing your session duration and net gaming result

If you believe you or someone you know has a gambling problem, please visit the tgcloud Responsible Gaming page for further resources and support options. tgcloud also supports the responsible gaming frameworks established by PAGCOR for regulated online gaming in the Philippines.

Prohibited Conduct

The following activities are strictly prohibited on the tgcloud Platform. Engaging in any of these activities may result in immediate Account suspension, forfeiture of Balance, and referral to law enforcement authorities where applicable:

1. Providing false, inaccurate, or misleading information during registration or KYC verification
2. Creating or operating multiple Accounts, whether individually or in coordination with others
3. Using automated software, bots, scripts, or artificial intelligence tools to interact with the Platform in a manner not permitted for human players
4. Exploiting errors, bugs, or glitches in Platform software to gain an unfair advantage; any winnings derived from such exploitation will be voided
5. Engaging in any form of collusion, match-fixing, or co-ordinated betting with other players or third parties to manipulate outcomes
6. Depositing funds derived from illegal activities, including but not limited to fraud, theft, or money laundering
7. Accessing the Platform from a jurisdiction where such access is prohibited under local law
8. Attempting to reverse-engineer, decompile, or tamper with Platform software or security systems
9. Engaging in abusive, threatening, harassing, or otherwise objectionable conduct toward tgcloud staff or other players through Platform communication channels
10. Facilitating access to the Platform by any Prohibited Player, including minors under 21 years of age

Intellectual Property

All content on the tgcloud Platform — including but not limited to logos, trademarks, service marks, text, graphics, user interface designs, game software, and underlying source code — is the exclusive property of tgcloud or its licensors, and is protected by applicable intellectual property laws of the Republic of the Philippines and international conventions.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial gaming purposes. This licence does not include any right to:

• Copy, reproduce, distribute, or publicly display Platform content
• Create derivative works based on Platform content
• Use tgcloud's trademarks or brand assets in any context without prior written approval
• Frame or mirror the Platform on any third-party website

Limitation of Liability and Disclaimer

THE TGCLOUD PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE PHILIPPINE LAW, TGCLOUD MAKES NO WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PLATFORM, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

tgcloud shall not be liable for any loss or damage arising from:

• Interruptions to the Platform due to maintenance, technical failures, or circumstances beyond tgcloud's reasonable control
• Losses resulting from gaming activity, including any jackpot not paid due to a technical malfunction
• Unauthorised access to your Account resulting from your failure to maintain credential security
• Delays in deposit or withdrawal processing caused by third-party payment providers
• Indirect, consequential, special, or punitive damages of any kind

In any event, tgcloud's aggregate liability to any Player in connection with these Terms shall not exceed the value of the deposits made by that Player in the 30-day period immediately preceding the event giving rise to the claim.

Privacy and Data Protection

tgcloud collects, processes, and stores personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

tgcloud does not sell personal data to third parties. Data is shared only with service providers necessary for Platform operation (payment processors, KYC providers, game software providers), or as required by law or regulatory authority. Please review our full Privacy Policy for complete details.

Account Suspension and Termination

tgcloud reserves the right to suspend, restrict, or terminate any Account at any time, with or without prior notice, where tgcloud reasonably believes that:

• The Player has breached any provision of these Terms
• The Player has provided false or fraudulent information
• Continued operation of the Account poses a financial, legal, or reputational risk to tgcloud
• Regulatory authorities require suspension or investigation of the Account
• The Player has requested self-exclusion

Upon termination for breach of these Terms, tgcloud may forfeit any remaining Balance to the extent permitted by applicable law. Where termination is at tgcloud's discretion without Player fault, the real-money Balance (excluding Bonus Credits) will be returned to the Player via their registered withdrawal method, subject to completed KYC verification.

Players who wish to close their Account voluntarily may do so at any time by contacting tgcloud support. Voluntary Account closure requests will be processed within a reasonable time, and any remaining real-money Balance will be returned following standard verification procedures.

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms shall first be submitted to tgcloud's internal dispute resolution process. Players should contact tgcloud support in writing, providing full details of the dispute.

If a dispute cannot be resolved through the internal process within 30 days of submission, either party may refer the matter to the appropriate regulatory authority or seek resolution through the Philippine courts of competent jurisdiction.

Amendments to These Terms

tgcloud reserves the right to amend, update, or replace these Terms at any time. Material changes will be communicated to registered Players via the email address or mobile number on file at least 7 days before the changes take effect, or immediately where required by law or regulatory directive.

Continued use of the tgcloud Platform after the effective date of any amendment constitutes acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and may request Account closure before the changes take effect without penalty.

The current version of these Terms is always available at tgcloud.asia/terms-conditions and carries the effective date displayed at the top of this document.

Contact Information

For questions, concerns, or formal notices relating to these Terms and Conditions, please contact tgcloud through the following channels:

• Live Chat: Available 24/7 via the chat widget on tgcloud.asia — recommended for urgent queries. Average response under 2 minutes.
• Email: [email protected] — for formal written inquiries. Response within 4 hours.

tgcloud's operational address and registered details are available upon request for purposes of legal correspondence. Please use the email address above to submit a formal request for this information.